What does an AC maintenance contract cover?
An AC maintenance contract covers 2 to 6 scheduled visits a year, a fixed response-time guarantee, and either no parts, consumable parts, or consumable plus electrical parts, depending on the tier a facility signs, replacing the unpredictable cost of booking each repair separately.
Three tiers exist: basic, standard and premium. Each tier fixes the number of scheduled visits per year, the maximum hours before a technician responds to a fault, and which parts the contract price already includes.
The basic tier books 2 visits a year and a 24-hour response window, and it excludes parts entirely. Every replacement gets quoted and invoiced separately on that tier.
The standard tier adds consumable parts such as filters and capacitors, and cuts the response window to 8 hours. The premium tier includes consumable and electrical parts together, covering items such as contactors and control boards inside the flat annual price.
Response drops to 4 hours on premium, which matters most for a server room or a cold-storage unit that cannot sit warm.
A contract also differs from a single maintenance callout in one structural way. The price and visit count stay fixed for the year, so a facility budgets one number instead of approving invoices as faults appear.
- Basic tier
- 2 visits a year, 24-hour response, SAR 190 per unit a year, parts billed separately.
- Standard tier
- 4 visits a year, 8-hour response, SAR 320 per unit a year, consumable parts included.
- Premium tier
- 6 visits a year, 4-hour response, SAR 480 per unit a year, consumable and electrical parts included.
How much cheaper does a contract get for a multi-unit facility?
Volume pricing cuts the price per unit 24 percent once a facility contracts 60 or more units, 16 percent from 30 units, and 8 percent from 12 units, while a single unit pays full price with no discount applied.
A facility with 40 split units on the standard tier pays SAR 320 per unit before any discount. The 16% break at 30 units drops that to SAR 268.80 per unit, cutting more than SAR 2,000 off the annual total across the portfolio.
The break applies to the whole contract, not to individual units picked out of a mixed fleet. A facility running 60 split units and 5 cassette units still qualifies for the top 24% break, because the count is read across the entire site.
| Units under contract | Discount factor | Effective saving |
|---|---|---|
| 1-11 units | 1.00 | No discount |
| 12-29 units | 0.92 | 8% off |
| 30-59 units | 0.84 | 16% off |
| 60+ units | 0.76 | 24% off |
How does signing up for a maintenance contract work?
Signing up runs 6 steps from the first site survey to the first scheduled visit, typically completed within 14 days, the same window the quotation itself stays valid, so a facility knows the exact timeline before committing budget.
- 01Same day
Site survey
A technician counts units, checks type and tonnage, and notes access issues such as roof hatches or locked plant rooms.
- 021-2 days
Tier and scope proposal
The facility gets a written quote naming the tier, per-unit price, and any volume discount that applies.
- 03Up to 14 days
Quotation review
The quotation stays valid for 14 days, giving procurement time to route it through internal approval.
- 04Same day
Contract signature
Both parties sign, and the facility receives the company's commercial registration and VAT numbers for its vendor file.
- 05Before the contract start date
First scheduled visit
The first of the tier's annual visits is booked before billing starts, not after it.
- 06Throughout the contract year
Ongoing visits and renewal
Remaining visits follow the tier's fixed interval, and a renewal quote arrives ahead of the contract's end date.
Is a contract cheaper than booking maintenance visits one at a time?
A standard-tier contract prices 4 visits at SAR 320 per unit a year, or SAR 80 a visit, against SAR 100 to 400 for a single split-unit maintenance callout booked without a contract, before any technician even leaves the workshop.
A single split-unit maintenance visit costs SAR 100 to 400 depending on what needs fixing, with no guaranteed response time attached.
The standard contract fixes that same visit at SAR 80 per unit once the annual rate is spread across 4 visits. It also adds an 8-hour response guarantee, which a one-off booking does not carry.
The gap widens further on the premium tier. Six visits at SAR 480 a year work out to SAR 80 a visit too. The tier folds in consumable and electrical parts a one-off callout always bills separately, on top of SAR 100 to 400 in labour.
What does procurement need before a contract can be signed?
Vendor onboarding needs our valid commercial registration, municipal licence and VAT registration, all three printed on the signed quotation and on the ZATCA-compliant tax invoice for every visit, plus a quotation that stays valid 14 days.
Saudi vendor files typically ask for a commercial registration number, a VAT registration number and proof of municipal licensing before a purchase order clears.
Our commercial registration, municipal licence and VAT registration are current across all coverage cities, and VAT is charged at the standard 15% rate on every invoice. The three numbers appear on the signed quotation and on the tax invoice issued for the visit, ready for the supplier record.
Installed equipment carries its own SASO conformity certificate at the unit level, checked by our technician before installation. We do not hold a blanket company-level SASO certificate, since SASO certifies the equipment itself, not the service provider fitting it.
Every invoice issued under a contract is a ZATCA-approved electronic tax invoice. Job and visit records stay on file for 24 months, long enough to cover most facility audit cycles.
A signed quotation stays valid for 14 days, and either party can reschedule a booked visit with 2 hours' notice without losing the slot.
- Commercial registration number for the supplier record, shown on the quotation
- VAT registration number for tax-invoice matching, shown on the invoice
- Municipal licence number, shown on the quotation
- A named site contact for the 14-day quotation window
What warranty applies to work done under a contract?
Every visit carries a 90-day workmanship warranty and 12 months on any replaced part, with a 7-day window to file a claim after a visit, protecting a facility from paying twice for the same fault inside that period.
Labour on any contracted visit is covered for 90 days, so a fault that reappears inside that window gets fixed at no extra charge.
Replaced parts carry a separate 12-month warranty, since a part failing months later is a different claim than a callback on the same repair.
A claim has to be filed within 7 days of the visit. That window keeps a fault report tied to the technician who did the work, not to a different job entirely.
Where do you start an AC maintenance contract in your city?
A contract starts with the same local team that runs scheduled maintenance today, covering 4 Eastern Province cities directly — Dammam, Khobar, Dhahran and Jubail — each with its own technician count and arrival time before the annual schedule even begins.
A site survey for a new contract is booked through the same city maintenance pages used for single-visit repairs, since the same technicians run both.
Dammam, Khobar, Dhahran and Jubail each carry their own technician count and average arrival time, shown on the city page itself.
Frequently asked questions
How much does an AC maintenance contract cost per unit in Saudi Arabia?
The basic tier costs SAR 190 per unit a year, standard costs SAR 320, and premium costs SAR 480, each price falling further once a facility contracts 12, 30 or 60 or more units.
What is the fastest response time under a contract?
The premium tier guarantees a technician within 4 hours of a reported fault, against 8 hours on standard and 24 hours on basic, a gap that matters most for temperature-sensitive spaces.
Do contract prices include parts?
Basic excludes parts entirely. Standard includes consumable parts such as filters and capacitors. Premium adds electrical parts such as contactors and control boards, all inside the flat annual price.
How long is a contract quotation valid?
A quotation stays valid for 14 days, giving a procurement department time to route approval before the price needs re-confirming.
Can we cancel or reschedule a scheduled visit?
Either party can reschedule a booked visit with 2 hours' notice, and the visit still counts toward the tier's annual total once it is rebooked.
What information does your finance team need for our vendor file?
Our valid commercial registration, municipal licence and VAT registration, all issued to the Dammam head office. The numbers appear on the signed quotation and on the ZATCA-compliant tax invoice for every visit, ready for your supplier record.
Is a contract cheaper than booking maintenance visits separately?
Yes for most facilities. A standard-tier visit works out to SAR 80 per unit against SAR 100 to 400 for a single uncontracted maintenance callout, plus a response-time guarantee a one-off booking does not carry.
Which cities does a contract cover?
Contracts run directly in Dammam, Khobar, Dhahran and Jubail today, each with its own technician count and arrival time shown on that city's maintenance page.